Refund policy

Last updated: October 16, 2026

All sales are final

Every Ladybird Lounge item is printed to order just for you, so all sales are final. We do not accept returns or exchanges, including for change of mind, ordering the wrong size or color, or a style that wasn't what you expected. Please review the size chart and product details before ordering. If you need help choosing a size, contact us before you buy and we'll be glad to help.

Items personalized with a name, number or other custom text are also final sale. Please double-check spelling and details before placing your order.

Damaged, defective or incorrect items

The only exception is an item that arrives damaged, has a printing or manufacturing defect, or is not the item you ordered. In those cases we will send a free replacement or issue a refund. To request this:

1. Contact us within 30 days of delivery.
2. Include your order number and a clear photo of the issue.
3. We will review your request and reply within 2 business days.

You do not need to send the item back. Small variations in print placement or color are a normal part of the printing process and are not considered defects.

Lost or undelivered packages

If your order has not arrived within 30 days of shipping, contact us within 7 days after that and we will work with our production partner and the carrier to resolve it. Please make sure your shipping address is correct at checkout. We are not able to replace orders shipped to an incorrect address entered at checkout.

Cancellations

Orders can be canceled within 12 hours of purchase, before they go into production. After that, your item is already being made and the order can no longer be canceled.

Refunds

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.

Contact us

For any order issue, email us at mrs.spencer99@gmail.com or use our Contact page. Please include your order number so we can help you quickly.